FAQ - Frequently Asked Questions

Typical questions that Cotswold Jewellery are asked:-

 About the Jewellery

Can I buy a longer chain for a necklace that states only a regular chain?

As long as the necklace has a charm rather than an attached chain, then we offer longer chains, and can send you a link to purchase the necklace with a longer chain, so please contact us.

Where do your products come from?

We only purchase our stock from UK companies, many of these are Assay Assured, and we choose them for their quality and beautiful products.

 

About Delivery

How much do you charge for delivery?

Please refer to our delivery page for further details.

Do you offer Next Day Delivery?

We offer next day delivery please see our delivery page for details.

How do you send your parcels out?

All our parcels are currently sent via Royal Mail, however should you have a problem with Royal Mail delivering to you, you can request that we send via an alternative.

Can I track my parcel?

Yes. As our parcels are sent via Royal Mail, you will receive tracking information directly from Royal Mail, and Cotswold Jewellery will also send you tracking information once the parcel has been despatched. 

Blue Light Holders

Do you offer a discount for Blue Light Card Holders?

Unfortunately at the present we are unable to offer discount for Blue Light Card Holders.

Options for payment

What methods of payment do you accept?

We have a wide range of different options for payment including all the usual credit and debit cards and Amex authorised by stripe for security, we also accept Paypal, Clearpay and Klarna. 

 

 

 

 Who are Cotswold Jewellery?

We are a small family run business based at the edge of the Cotswolds, we offer a very customer focused, friendly service, and have been running since 2020. We look for unique, affordable and beautiful jewellery for our loyal customers to enjoy for years to come.

Do you make your own Jewellery?

Silver Soup is the new Cotswold Jewellery Collection, available from our website. We are currently adding all our collections to the website, and look forward to showcasing them very soon.

Do you have a shop?

Currently Cotswold Jewellery is an online retailer only, but we don't know what the future holds.

Contact Information

How am I able to contact you?

You can email or phone us should you wish to contact us about any important questions.

 

 

Giftwrapping

Do you offer Gift wrapping?

Yes, we have a wide selection of beautiful gift wrapping options, perfect for many different occasions.

 

 

 

Can you order in items not offered from your suppliers?

Yes, we can order any item from our suppliers if we currently do not stock it.